Refund policy

LEGAL - Right of Withdrawal & Returns

Viri Stockholm
Last updated: 17 May 2026

Right of Withdrawal & Returns

You have the right to return or exchange your purchase within 14 days from the date you receive your order, in accordance with EU consumer law. Please contact store before sending your return to us, contact@viristockholm.com 

Items must be returned unused, in original condition, with all tags attached. For hygiene reasons, sealed products such as underwear or swimwear cannot be returned if the seal has been broken.

In the event that the product shows signs of wear or has been altered in any way from its original conditions, Viri reserves the right not to accept the return or, alternatively, to reduce the amount either of the refund or exchange.

Unless otherwise stated, the customer is responsible for return shipping costs. Any additional costs that follows returned goods we reserve the right to refund the transaction minus all costs incurred. 

Cryptocurrency Payments

Payments made with cryptocurrency are final and cannot be reversed once confirmed on the blockchain.

Damaged or Incorrect Products

If a product is damaged upon delivery or does not correspond with how it was presented on the website, you have the right to file a claim in accordance with consumer protection laws.

How to File a Claim

Please contact our customer service at contact@viristockholm.com as soon as you discover the issue.

We will first attempt to repair or remedy the fault. If this is not possible, we will replace the product. If replacement is not possible, a refund will be issued once the item has been returned and the claim approved.

Please include photographs of the damage or error, as this will help us process your claim more efficiently. Once the returned item has been received and approved, you will be informed and a replacement or refund will be arranged.

Customer Care

You are our customer and we love to help you the best way possible! For assistance on products, more information, suggestions, complaints or further requests please contact our physical store at Humlegårdsgatan 19A in Stockholm or send an email to contact@viristockholm.com.

Company Information

Viri Stockholm AB
Registered in Sweden
Company registration number: SE559495286201

Visiting address: Humlegårdsgatan 19A, 11446 Stockholm, Sweden
Registered address: Grödinge Kyrkby 6, 14792 Grödinge, Sweden

If you have any questions regarding these Terms & Conditions, please contact our customer service at contact@viristockholm.com.